Your Input is Needed- Issue Statement on Wait Lists for Community Integration/Case Management

The CCSM is currently working to address concerns we have heard from our peers about having to wait to get into community integration/case management services they are eligible for. Below is a summary of this project and questions we need answered in order to formulate our issue statement. You can send your thoughts to: or call the CCSM office at
430-8300 or 1-877-207-5073!

A number of fellow peers in Maine are having to wait to get into case management services at some provider agencies.  If an agency has a waitlist, many do not tell you there are other agencies that have openings. 

We know this based on a real time report that the State pays an outside company to complete. This report can be viewed online at:

As of today, there are 198 people with MaineCare waiting for a case manager. The average waiting period went from 5 days up to 53 days. The longest time someone has been waiting to receive services has been a total of 82 days. 

The numbers for those without MaineCare (which the State pays for with grant funds) and who are still on waitlists are much higher than those with MaineCare.

We find this unacceptable to the peers in Maine who are eligible for this critical service and should have access to an array of providers. There is a major problem within the system because there are still too many people that are not getting needed case management services they are eligible for in a timely manner.

We need your help! Can you tell us:

·        What are you seeing in your community?

·        Have your experienced a wait to get case management?

·        Do you know of others who are having the same issue?

One of our suggestions is that the State requires people to be seen by a provider within 7 days of requesting service. 

What are your ideas?

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